Privacy Policy | redgems.app

Effective Date: March, 3rd 2025
Last Updated: March, 3rd 2025

Welcome to RedGems.app (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use our software-as-a-service platform (RedGems.app) and related services.

1. Data Controller

The data controller responsible for your personal data is:
Matteo Giordano
Email: hi [at] redgems.app
Website: https://redgems.app

2. Information We Collect

We do not collect any personal data beyond the minimum necessary to operate our service. Specifically, we only collect:

(a) Information You Provide
- Email Address and/or Username: Required for account creation and authentication.

(b) Payment Information
- We do not collect or store payment details. Payments are processed through Wix E-Commerce Services and their payment processing providers. Please refer to their privacy policy for details on how your payment information is handled.

(c) Information Collected Automatically
- Usage Data: IP address, browser type, device information, and pages visited may be collected for security and analytical purposes.
- Cookies & Tracking: We use cookies and similar technologies to enhance user experience and analyze traffic.

(d) Third-Party Data
- We may receive limited information from Wix E-Commerce Services regarding the status of your payments but do not store any payment details.

3. How We Use Your Information

We use your data to:
- Provide, maintain, and improve RedGems.app.
- Authenticate users and ensure secure access.
- Respond to customer inquiries and provide support.
- Ensure security and prevent fraud.
- Comply with legal obligations.

4. Legal Basis for Processing (GDPR Compliance)

We process your data based on:
- Consent: When you sign up and agree to this policy.
- Contractual Necessity: To provide the service you requested.
- Legal Obligations: Compliance with legal and regulatory requirements.
- Legitimate Interests: For security, analytics, and service improvements.

5. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share data with:
- Service Providers: Hosting, authentication, analytics.
- Payment Providers: Wix E-Commerce Services processes all payments. Please refer to their privacy policy regarding payment data.
- Legal Authorities: If required by law.
- Business Transfers: In case of mergers, acquisitions, or company restructuring.

6. Data Retention

We retain your data as long as necessary for the purposes outlined in this policy. You can request deletion of your data at any time.

7. Data Storage and Processing Location

Your personal data is stored and processed primarily in the United States of America. By using our services, you acknowledge and agree that your data may be transferred to, stored in, and processed in the United States, which may have different data protection laws than your country of residence.

8. Security Measures

We implement industry-standard security measures to protect your data. However, no system is 100 percent secure, and we cannot guarantee absolute security.

9. Your Rights (GDPR & Other Laws)

Depending on your location, you may have the following rights:
- Access & Correction: Request a copy of your data and correct inaccuracies.
- Erasure: Request deletion of your data.
- Objection & Restriction: Restrict processing in certain cases.
- Data Portability: Request a copy of your data in a structured format.
- Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at [Insert Contact Email].

10. Cookies & Tracking Technologies

We use cookies for:
- Essential functionality
- Analytics and performance tracking
- Personalization

You can manage cookies through your browser settings.

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://redgems.app.

13. Contact Information

For questions or concerns, contact:
Matteo Giordano
Email: hi [at] redgems.app
Website: https://redgems.app

By using RedGems.app, you agree to this Privacy Policy.